Rules and Guest Policies For Our Cabins

RESERVATION & CHECK-IN POLICIES

All cabins have a 2 nights minimum stay, 3 nights minimum on holiday weekends and during Christmas, Thanksgiving, and Spring breaks.

  • Reservation guaranteed with credit card. We accept MasterCard, Visa, American Express and Discover. A ($50.00 per night before taxes) non-refundable deposit will be charged to your credit card when your reservation is confirmed. THE REMAINING BALANCE WILL BE CHARGED TO THE CREDIT CARD ON FILE 14 DAYS BEFORE YOUR ARRIVAL. (**Please see additional insert below for extended stays of more than 4 nights in large cabins or group reservations)
  • To check in go straight to your cabin and use the key code we provided in your confirmation email to get in the cabin. We are nearby so call us if you need assistance.
  • 3pm check in Monday-Saturday on 1-4 bedroom cabins, 4:00 pm on Sunday and everyday in our 5 or more bedroom cabins is 4pm. (We are sorry for the inconvenience but check in/out times must remain firm so that our staff will have the appropriate time needed to get the cabin ready for you or our next guest.) The nature of our rentals do not allow us to operate like a hotel and allow early/late check in or out, it takes several hours to properly clean a cabin. Check out is 11 am.
  • *Failure to check out at 11am may result in an extra nights charge.
  • Overcrowding of the cabins or having more guests than detailed in the original reservation will result in extra charges.
  • Each reservation must list all guest over the age of 18 in the other information section during the reservation process. Failure to do so will result in cancellation of the reservation. If you have added or subtracted guests from your original reservation you may email or call us at any time before your stay.

LARGE CABINS AND MULTIPLE PROPERTY GROUP RESERVATIONS

  • *Reservations for 4 or more nights in multiple cabins or 4 bedroom and larger cabins will be charged 1 full night for each cabin up front. This amount is non refundable. Please be aware if you are planning an extended stay of 4 or more nights with us in multiple properties or our larger properties, you will be charged at the time of confirmation for one full night up front, this amount is non-refundable and will become your cancellation fee in the event you cancel your reservation.
CANCELLATION POLICY
  • We charge a $50.00 per night nonrefundable deposit when you make your reservation. The remaining balance will be charged 14 days before your arrival.
  • CANCELLATIONS or DATE CHANGES inside of 14 days before your arrival will be charged the full amount for stay unless we can get the cabin rented to someone else for that time period. Due to the nature of our business and our commitment to individual cabin owners there are NO EXCEPTIONS to this rule.
  • You may change the date of your reservation or your cabin choice outside of 14 days before your arrival for a $25 fee.
  • We cannot refund shortened stays within 14 days of your scheduled arrival.
  • Please let us know at least 14 days prior to your arrival if you have changed your vacation plans or will not be able to make your stay to avoid paying for your stay. Please CALL AND EMAIL YOUR CANCELLATION. You must get a cancellation confirmation email from us before your cancellation is final.
  • We cannot give refunds due to weather or early departure.
  • Trip Insurance – You can purchase travel insurance with http://www.insuremytrip.com. This is provided as a convenience and is a 3rd party vendor. You may use this to purchase travel insurance or use a company of your choice.
  • Conditions of the lake and surrounding areas are not reasons for cancellations.
PET POLICY
  • Some cabins are pet friendly please check the individual cabin pages under amenities list to see which cabins are pet friendly or call us.
  • Please do not bring a pet to a non-pet friendly cabin, there will be a fee of no less than $200 for bringing a pet to a non-pet friendly cabin.
  • If pet hair is excessive in a pet friendly cabin you will be charged up to a $100 extra cleaning fee.
  • PLEASE DO NOT ALLOW YOUR PET IN THE HOT TUB.
PROBLEMS THAT MAY ARISE DURING YOUR STAY
  • We do not anticipate any missing items, broken or damaged products etc. upon your arrival however If you encounter a problem with your cabin during your stay you must contact us immediately. We are on site and most issues can be remedied within the hour. We cannot refund a portion of your stay after your departure for issues that were not reported to us during your stay. You must call all numbers listed until someone is reached or leave a voicemail if you’re unable to reach anyone when you encounter an issue that needs our attention, we will respond promptly.
DAMAGES
  • Damages to the cabin, items in the cabin, or property occurring during your stay will be charged to the credit card on file.
  • Damages to Downlite linens will be charged to the credit card on file. If you have accidentally damaged a Downlite linen item you may contact us during your stay and purchase that item at a discounted rate. We can not use the linen if it has been stained or ripped but these linens are made to go inside of a cover, so they can easily be used by you. We WILL NOT send the item to you after departure if we have to charge you for damages. These linens are expensive and we love to offer them as a luxury but also have a responsibility to protect our cabin owners investment. Thanks for your understanding.
  • Please DO NOT cut down trees – There will be a fine of no less than $500 for any tree’s that have been cut down or any form of damage or vandalism in or around the property grounds.

In order to provide our guests with the best vacation possible, we ask that all damages and/or maintenance items within the property be reported upon arrival to Hidden Hills. Every effort will be made to correct items in a noninvasive, efficient manner. An active credit card is required to maintain the reservation and the integrity of the unit. By making this online reservation agreement you waive your right to dispute any charges that are made to your credit card regarding this policy.

Non-billing stipulations include:

  • No damage to the property or theft.
  • No violations of rental or association policies.
  • Rental is left in a neat and orderly condition.

Hidden Hills will do everything within its means to notify you of impending charges; however, Hidden Hills reserves the right to bill the credit card for violations to the policy. Any legal dispute of the damages will be contained to the State of Oklahoma and the County in which the rental property resides.

  • PLEASE NO SMOKING in the cabins, you may smoke outside and away from the cabin. PLEASE rid of your cigarette butts before leaving the cabin. We will charge a $200 smoke removal fee for smoking in the cabin.
HOT TUBS

The replacement cost for hot tub covers is $400. Please do not allow anyone to sit or stand on the hot tub covers. This includes children. Please supervise children at all times while they are using the hot tub. No glass, soaps, creams, oils, bubbles, lotions, or food is allowed in the hot tub. Please shower before and after using the hot tub. Please leave the hot tub cover in place when not in use.

As the water is changed after every check-out you may find that the hot tub
is not up to temperature on the first night as there is a lot of water to heat
up.

  • Always keep the hot tub covered when not in use. This will conserve
    energy and, more importantly, prevent animals and young children
    from falling/climbing in. It will also help prevent dirt and debris from
    getting in. Always drain any standing water from the cover.
  • If your hair is long, put it up in a ponytail or bun to avoid getting it
    caught in the filter or drain.
  • Make sure the hot tub is at the appropriate temperature, taking in to
    consideration the people who will be using it. Children should never
    be in a hot tub if the water is warmer than bathwater (about 90
    degrees). For adults, maintain the water temperature below 104
    degrees.
  • Avoid drinking alcohol or using drugs in the hot tub. The hot water will
    amplify and speed the effects of any alcohol or drugs. Alcohol makes
    you drowsy, and falling asleep in hot water can be very dangerous. In
    addition to the risk of drowning, your body cannot regulate its
    temperature as well when you are asleep, which can lead to
    dangerous overheating.
  • Similarly, avoid using the hot tub when overly tired, or at least have a
    more alert person join you to wake you up.
  • Never use electrical devices (including phones, radios, TVs or any
    other corded device) in or near the hot tub. If you must have one
    nearby, use a battery-powered device and place it on a table a safe
    distance from the water. Be sure all electrical outlets are a safe
    distance from the hot tub as well, in keeping with local building codes.
    Corded devices and outlets present a real risk of electrocution if they
    get wet!
  • Always shower with soap and water before and after using a hot tub.
    Showering before will prevent lotions and skin oils from gunking up
    the filter and prevent bacteria from entering the pool, and showering
    after will help remove any chemicals or bacteria that linger on your
    skin, preventing rashes and infection.
  • Please NO FOOD or PETS in the hot tub.
  • Be cautious when using the hot tub during the winter. If the
    temperature outside the hot tub is below freezing, water splashed
    over the edge can quickly freeze into slippery ice.
  • Don’t wear contact lenses in the hot tub because of the small chance
    of contamination.
Warnings
  • It is best to never allow children under the age of 12 to use a hot tub,
    due to the many risks including drowning, bacterial infection, and
    brain damage caused by the high temperatures. Never leave children
    unattended in or near a hot tub, and always consult a doctor before
    allowing your children in a hot tub.
  • Pregnant women should avoid submerging their stomachs in a hot
    tub, as the temperature is far too hot for the fetus. Instead, soak only
    the feet and legs, or check with your doctor.
  • If you have heart disease, high blood pressure, or diabetes you
    should check with your doctor before using a hot tub.
  • As with swimming pools, immediately exit and seek shelter if you see
    lightning, or during any other kind of threatening weather.

 

PERSONAL BELONGINGS

Hidden Hills Cabins will not be held responsible for personal items left at the cabin. PLEASE check for all personal belongings before you leave the cabin. We will mail back an item left for $25 plus the cost of shipping.

CHECK-IN PROCEDURE

Driving directions and key code to enter your cabin will be sent to you in an email confirmation after you book your stay. It is very important to print your email confirmation for driving directions and key code entry to your cabin.

PEST CONTROL

We take every precaution possible to keep pests & insects outdoors by having our properties exterminated on a monthly basis, but please remember all of our cabins are located in the forest, which we share with insects & other critters, such as field mice, squirrels, raccoons, opossums, flies, wasps, deer, walking sticks, coyotes, moths, butterflies, just to name a few. Some ways that you could help would be to keep all exterior doors and windows without screens shut, keep food and drinks contained, and keep kitchen area clean.

ACCIDENTS

Hidden Hills Cabins Management will not be held responsible for accidents occurring in or around the property. If you have a medical emergency dial 911. The nearest emergency room is located in Idabel 25 miles south on HWY 259 bypass. McCurtain Memorial Hospital: 580-286-7623.

WEDDINGS

We do allow small wedding in a few of our Hidden Hills Cabins, extra charges apply. Please call us for more details as this must be approved in advance.

HIDDEN HILLS CABINS PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

HIDDEN HILLS CABINS SECURITY POLICY

Our booking engine, SuperINN.com uses a VeriSign Extended Validation SSL which gives Web site visitors an easy and reliable way to establish trust online. Only SSL Certificates with Extended Validation (EV) will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard. This is the best way to reserve your next stay at one of our broken bow cabins. Call us today!

CONSTRUCTION

Hidden Hills cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.

BOOKING

Booking information call Angie at 580-306-5200 Information or needs once you have reached your cabin or for more info about the area call Todd at 405-614-1996.