Rules and Guest Policies For Our Cabins – Hidden Hills Cabins in Broken Bow

Cleaning / Damage Waiver Fee explained:

Your reservation includes a cleaning/ damage waiver that is non-refundable. This fee varies depending on the cabin size and will be quoted in your reservation total during the booking. This fee will cover the cleaning of the cabin as well as protect you against accidental damages to the property or items within the property up to the amount of $350. For any damages over this amount, the difference will be charged to the credit card on file. Any damages to the property deemed not an accident because of complete disregard or disrespect of the property or due to a party in the property will be charged to your credit card in addition to the fee. In order to have accidental damage covered under this policy, you must report the damage before leaving the property by phone or email.

• Damages to the cabin, items in the cabin, or property occurring during your stay that is not covered under the damage waiver or exceeds $350 will be charged to the credit card on file.
• Broken hot tub lids are $400 and no portion of this cost can be covered under the damage waiver if it is determined the damage was from standing on the lid. Please do not allow children to stand on the hot tub lids as this can be very dangerous and is sure to break the lid.
• Please DO NOT cut down trees – There will be a fine of no less than $500 for any trees that have been cut down or any form of damage or vandalism in or around the property grounds.

In order to provide our guests with the best vacation possible, we ask that all damages and/or maintenance items found within the property be reported upon arrival to Hidden Hills. Every effort will be made to correct items in a noninvasive, efficient manner. An active credit card is required to maintain the reservation and the integrity of the unit. By making this online reservation agreement you waive your right to dispute any charges that are made to your credit card regarding this policy.

Non-billing stipulations include:

• No damage to the property or theft.
• No violations of rental or association policies.
• Rental is left in a neat and orderly condition.

Hidden Hills will do everything within its means to notify you of impending charges; however, Hidden Hills reserves the right to bill the credit card for violations to the policy. Any legal dispute of the damages will be contained to the State of Oklahoma and the County in which the rental property resides.

• PLEASE NO SMOKING in the cabins, you may smoke outside and away from the cabin. PLEASE rid of your cigarette butts before leaving the cabin. We will charge a $200 smoke removal fee for smoking in the cabin.

HOT TUBS

The replacement cost for hot tub covers is $400. Please do not allow anyone to sit or stand on the hot tub covers. This includes children. Please supervise children at all times while they are using the hot tub. No glass, soaps, creams, oils, bubbles, lotions, or food is allowed in the hot tub. Please shower before and after using the hot tub. Please leave the hot tub cover in place when not in use.

As the water is changed after every check-out you may find that the hot tub is not up to temperature on the first night as there is a lot of water to heat up.

• Always keep the hot tub covered when not in use. This will conserve energy and, more importantly, prevent animals and young children from falling/climbing in. It will also help prevent dirt and debris from getting in. Always drain any standing water from the cover.
• If your hair is long, put it up in a ponytail or bun to avoid getting it caught in the filter or drain.
• Make sure the hot tub is at the appropriate temperature, taking into consideration the people who will be using it. Children should never be in a hot tub if the water is warmer than bath water (about 90 degrees). For adults, maintain the water temperature below 104
  degrees.
• Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy, and falling asleep in hot water can be very dangerous. In addition to the risk of drowning, your body cannot regulate its
  temperature as well when you are asleep, which can lead to dangerous overheating.
• Similarly, avoid using the hot tub when overly tired, or at least have a more alert person join you to wake you up.
• Never use electrical devices (including phones, radios, TVs or any other corded device) in or near the hot tub. If you must have one nearby, use a battery-powered device and place it on a table a safe distance from the water. Be sure all electrical outlets are a safe distance from the hot tub as well, in keeping with local building codes. Corded devices and outlets present a real risk of electrocution if they get wet!
• Always shower with soap and water before and after using a hot tub. Showering before will prevent lotions and skin oils from gunking up the filter and prevent bacteria from entering the pool, and showering after will help remove any chemicals or bacteria that linger on your
  skin, preventing rashes and infection.
• Please NO FOOD or PETS in the hot tub.
• Be cautious when using the hot tub during the winter. If the temperature outside the hot tub is below freezing, water splashed over the edge can quickly freeze into slippery ice.
• Don’t wear contact lenses in the hot tub because of the small chance of contamination.

Warnings

• It is best to never allow children under the age of 12 to use a hot tub, due to the many risks including drowning, bacterial infection, and brain damage caused by the high temperatures. Never leave children unattended in or near a hot tub, and always consult a doctor before
  allowing your children in a hot tub.
• Pregnant women should avoid submerging their stomachs in a hot tub, as the temperature is far too hot for the fetus. Instead, soak only the feet and legs, or check with your doctor.
• If you have heart disease, high blood pressure, or diabetes you should check with your doctor before using a hot tub.
• As with swimming pools, immediately exit and seek shelter if you see lightning, or during any other kind of threatening weather.

PERSONAL BELONGINGS

Hidden Hills Cabins will not be held responsible for personal items left at the cabin. PLEASE check for all personal belongings before you leave the cabin. We will mail back an item left for $25 plus the cost of shipping.

CHECK-IN PROCEDURE

Driving directions and key code to enter your cabin will be sent to you in an email confirmation after you book your stay. It is very important to print your email confirmation for driving directions and key code entry to your cabin.

PEST CONTROL

We take every precaution possible to keep pests & insects outdoors by having our properties exterminated on a monthly basis, but please remember all of our cabins are located in the forest, which we share with insects & other critters, such as field mice, squirrels, raccoons, opossums, flies, wasps, deer, walking sticks, coyotes, moths, butterflies, just to name a few. Some ways that you could help would be to keep all exterior doors and windows without screens shut, keep food and drinks contained, and keep kitchen area clean.

ACCIDENTS

Hidden Hills Cabins Management will not be held responsible for accidents regarding a person or a personal belonging occurring in or around the property. If you have a medical emergency dial 911. The nearest emergency room is located in Idabel 25 miles south on HWY 259 bypass. McCurtain Memorial Hospital: 580-286-7623.

WEDDINGS

We do allow small wedding in a few of our Hidden Hills Cabins, extra charges apply. Please call us for more details as this must be approved in advance.

HIDDEN HILLS CABINS PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

HIDDEN HILLS CABINS SECURITY POLICY

Our booking engine, SuperINN.com uses a VeriSign Extended Validation SSL which gives Web site visitors an easy and reliable way to establish trust online. Only SSL Certificates with Extended Validation (EV) will trigger high-security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard. This is the best way to reserve your next stay at one of our broken bow cabins. Call us today!

CONSTRUCTION

Hidden Hills cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.

BOOKING

Booking information call Angie at 580-306-5200 Information or needs once you have reached your cabin or for more info about the area call Todd at 405-614-1996.